Systems Integration is much easier to say than to accomplish. Done right, it orchestrates cross enterprise information access, streamlines workflows, avoids data redundancy, eliminates manual processes, and ensures synchronization across data sources. All of this leads to increased revenue, lower costs, and improved customer satisfaction.
Isolated Systems hinder Customer Acquisition
However, in enterprises today sales systems, Customer Relationship Management (CRM) applications, Human Resources systems, Enterprise Resource Planning (ERP) systems, and a variety of other back office systems can't communicate with one another to share data or business rules. The problem is compounded when different technologies aren’t integrated. For example, Interactive Voice Recognition (IVR) systems aren’t connected to the computer systems, or mainframe based applications aren't connected to desktop applications.
These information silos create inefficiencies and prevent organizations from seamlessly engaging with customers. An example might be a banking scenario where a customer applies for a loan on the bank's web site. They fill in all of the appropriate forms and submit all of the appropriate documents. Later, they phone the bank to get status and get put into an IVR system. They enter in their identification information, but the IVR system doesn't provide status of loan applications. The customer is transferred to a representative for help, but the representative doesn't have access to the right system, so they get put on hold and transferred to another department. A new service representative gets on the line and begins asking the customer for all of their identification information again. By this time the customer is frustrated and may decide that this bank is not the place they want to do business.
Integration leads to Lower Costs and Increased Sales
Entech's Systems Integration solutions can prevent the above scenario. With our Continuous Engagement driven solutions, the customer would be able to access loan status immediately via any device. If they were to phone in, the IVR would be connected to the appropriate back-office system to gather and provide status information, and the initial customer service representative would have access to the information to immediately answer the customer's question.
Entech Systems Integration solution engineers build a comprehensive integration architectures, link applications, and automate your business processes. At the same time, they'll help you avoid having to make sweeping changes to the existing applications or data structures.
Entech System Integration technologies may include:
- Service Oriented Architecture design
- Design of Application Programming Interfaces (APIs)
- Connectors/Adapters for data connectivity
- Transformation engines to convert data for use across different applications
- Work flow applications for efficient handling of back office functions
- Enterprise Service Bus deployments
- Modular services to handle complex routing scenario
- Sales, CRM, Provisioning, Supply chain, Inventory, Billing system, and Contract Management integration services.
- Database integrations
- Legacy service integrations